MANAGED SERVICES
Make every interaction count with tailored support
Our Managed Services team has been helping brands to improve their business interactions for more than twenty years.
For cost-effective out of the box or fully bespoke solutions for finance, retail, healthcare and more, the team has the industry knowledge and technical expertise to add value at every stage of the customer journey.
Some of our happy customers…
Utilities
“Esendex has managed to construct and successfully deliver a cost-effective solution that allows significant value to be found in pursuing small debt amounts.”
Financial services
“We’ve seen a big uptick in our arrangement and collection numbers, but more importantly, we’re also providing better services and tools to our customers.”
Healthcare
“Partnering with the Esendex team has taken all of the stress out of implementing the platform. We couldn’t have asked for an easier delivery.”
Our services and support
From improving SMS personalisation to bespoke payments, chatbots or workflows,
the Esendex team delivers
the technical advice and automations that move business messaging far beyond the ordinary.
Implementation
We manage platform and APIs so you’re up and running in no time
Integration
We support you to seamlessly integrate with existing software without the need to rebuild your existing tech stack
Software audit and consultancy
Whether you need cost-effective out-of-the-box or a more complex solution, we’ll help you to accelerate time to value and meet and exceed your goals and KPis.
Specialist / value-add design
We can create a tailored solution, incorporating mobile journeys, payment and collections software, surveys (CSAT, NSP, etc), document downloads and more.
Automation
From bulk sends and action-triggered comms to chatbots and reporting, we can design communication workflows and auto-replies, using both simple and complex triggers.
“The combination of chatbot automation and WhatsApp has had a direct impact on our bottom line, with improved response times, reduced call centre volume – and the costs associated with both.”
Lucie Riley, Chief Operating Officer – Rhenus Home Delivery
What sets us apart isn’t what we do – it’s how we do it
More than a business communications provider; we’re your partner at every stage of your multi- channel journey.
Our hands-on consultants identify, map and design a solution that is based on the results your business needs to deliver.
Post deployment, our regular reviews maximise usage, solution performance and customer experience.
As tech and messaging channels improve, we work alongside you to ensure that your business is primed for the now – and ready for the next.
Adding value at every stage of the customer journey
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