VOICE
Voice Broadcasting
Give your campaign a voice with pre-recorded outbound messages, sending to many or few.
Make more impact with personalised message
Voice broadcasts are a great way of connecting with customers by targeting either mobile devices or landlines. Customers receive a call, (initiated by you) and either listen to a message, or are prompted to complete an action with their telephone keypads. Our intelligent Voice Broadcasting can be used for simple promotional messages and alerts, interactive menus can invite customers to participate in surveys while payments can be processed by linking to our Esendex IVR.
Rapid ROI
Reduce your reliance on agents making manual calls, analyse call performance with intelligent reports and link voice broadcasts to an Esendex IVR to enhance collection rates.
Consistent communications
Control your messages and ensure that your brand’s voice is consistent, both on- and offline. Our voice broadcasts can be tailored in exactly the way you need.
Better engagement
Target your customer’s landlines and mobile devices to improve the chance of connecting. Record security questions to confirm you have the correct call recipient.
System integration
Esendex Voice Broadcasting can be deployed to work in synergy with your existing CRM systems, improving both your implementation time and your time to value.
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Voice Broadcasting use cases
Optimise your collection process
Our voice broadcasts can automate the process of sending overdue payment reminders, validating identity and providing a convenient platform to process payments. All details of payments made can then be summarised in an intelligent report.
Automate appointment reminders
By linking with your existing CRM system, we can send automated voice broadcasts to your customers with details of their appointment. This means fewer missed appointments, and more revenue generated for you.
Streamline delivery confirmations
By using your CRM data, we can automate your voice broadcasts to let your customers know when a delivery is on its way, and when it has arrived. Customers will be better informed and by receiving advanced notification, ensure that someone is available to accept deliveries when required.
Quickly and easily capture customer data
Relieve call centre pressure by building a call flow to efficiently capture customer data. Our voice broadcast system provides a secure, convenient way for customers to provide personal information at any time of the day without the need to speak to an agent. Our call flows then feed that data back into your existing CRM system.
Improve satisfaction surveys
Gain more insight into how your product or service is performing, by making a voice broadcast call to your customers. By using their telephone keypads customers can provide feedback in a quick and convenient way. We can then provide you with intelligent reports, allowing you to make smarter business decisions.
Gather meter readings the smart way
Provide a convenient way for your customers to supply accurate meter readings without the need to wait on hold to speak to a call centre agent. Customers validate their identity using keypads, after which they can input their metre readings The information collected is then fed directly into customer accounts in your CRM system.
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